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Exchanges & Returns


Earrings

For health and safety reasons, we cannot refund or exchange earrings purchases nor will we refund or exchange for change of mind on purchases. Please choose your pieces carefully.

Necklaces

Necklaces, however, are eligible for returns or exchange within 14 days of receiving your order. Returned items must be in new, unused condition and in the original packaging. Following your returns request, will be issued a credit note.

Faulty Items

If any goods received are faulty, please email us at fin.bywendy@gmail.com immediately with your order number, photo and details of the fault. Upon inspection, we will replace or refund if it is deemed faulty and cover the returns shipping costs.

Please note that this does not apply to any pieces that have become faulty as a result of neglecting to follow our recommended care instructions. This can include pieces coming into contact with chemicals, misuse or breakage caused by the wearer.