I need help. What is the best way I can get in touch?
We're always here to help in any way. Get in touch with us by sending an email to email@example.com.
What materials is fin. jewellery made out of?
All our pieces are 14k gold filled or 18k gold filled, hence, the layer of solid gold is thicker than gold plated pieces. Please check each individual product page for the specific material compositions.
How do I care for my jewellery from fin.?
When you aren’t wearing your pieces, store them in your pouch, in a cool, dry and dark area. Avoid direct sunlight, heat and water to avoid discolouration and giving your pieces the longest life possible! If not stored correctly, they may lose their shine and tarnish over time.
To retain the shine on the gold filled jewellery, apply lotions and perfumes prior to wearing your pieces. If you'd like to clean your pieces, use a soft jewellery cloth to remove any dirt and polish them.
Is your packaging biodegradable?
We're glad you asked! In short, yes - from our boxes to our stickers, cards, mailing bags, everything has been carefully selected to ensure it is eco-friendly and recyclable. Please do your due diligence and recycle any packaging that is no longer of use to you.
Note, our mailing bags are compostable so pop these in your garden and it will decompose in no time!
Exchanges & Returns
For health and safety reasons, we cannot refund or exchange earrings purchases nor will we refund or exchange for change of mind on purchases. Please choose your pieces carefully.
Necklaces, however, are eligible for returns or exchange within 14 days of receiving your order. Returned items must be in new, unused condition and in the original packaging. Following your returns request, will be issued a credit note.
If any goods received are faulty, please email us at firstname.lastname@example.org immediately with your order number, photo and details of the fault. Upon inspection, we will replace or refund if it is deemed faulty and cover the returns shipping costs.
Please note that this does not apply to any pieces that have become faulty as a result of chemical contact, misuse or breakage caused by the wearer.
For more information, head to our exchange and returns page.